Refund policy

RIGHT OF WITHDRAWAL

The customer's rights are protected by Legislative Decree 206/2005 as amended. The customer therefore has the right to withdraw from the contract, even partially, without explanation and without additional costs, provided that the withdrawal is communicated by registered letter A/ R to KOSHERFOODINEUROPE.COM - Customer Service KOSHERFOODINEUROPE.COM, Via Tommaso Gulli 19, Milan (MI), or via certified email (PEC) to the address within 14 working days from the day of receipt of the products.

The customer must then return the product at his own expense according to the following methods:

by going to the KOSHERFOODINEUROPE.COM warehouse within 14 working days of receipt

by sending the product, within 14 working days of receipt, to KOSHERFOODINEUROPE.COM Via Tommaso Gulli 19, Milan (MI) 20147

If the withdrawal has been exercised in accordance with the methods described, KOSHERFOODINEUROPE.COM will refund the sum paid for the purchase of the product within 14 days from the date on which it became aware of the exercise of the right of withdrawal by the customer . The refunded amount will be net of delivery costs. The customer will be responsible for the decrease in value of the returned good resulting from handling other than that necessary to establish the nature, characteristics and functioning of the good itself.

Without prejudice to the above, the right of withdrawal is not permitted in the case of:

purchase of sealed packaged products, opened by the Customer;

of goods which by their nature cannot be returned or risk deteriorating or expiring rapidly (e.g. fresh and perishable food products such as fresh, temperature-controlled, delicatessen and frozen products).